1. Choose Wisely
Ensure you select your chosen products carefully, as Globe Medical (Australia) Pty Ltd will not refund or exchange items if you merely change you mind.

2. Retain a copy of you proof of purchase documentation
Customers must ensure that they retain proof of purchase documentation (emailed to you upon receipt of your payment), as any returned item must be sent with the proof of purchase documentation to be accepted by Globe Medical (Australia).

3. ASK: Will Globe Medical (Australia) accept a return of the product?
Globe Medical (Australia) endeavours to comply with Australian Consumer Law, and as such, Globe Medical (Australia) allows customers to return products that are faulty, not fit for purpose, significantly different to those shown or described in the Travel Shop, or unsafe. Globe Medical (Australia) will not accept a return resulting from an incorrect order or a change of mind.

4. Contact Globe Medical (Australia)
If a customer is concerned that an item is faulty or damaged in any way, they should contact 1300 982 982 or email travelshop@globemedical.com.au and Globe Medical (Australia) will instruct on the return of the item for inspection.

5. You have 10 BUSINESS DAYS
All customers should note that returns must be made within 10 BUSINESS DAYS of receiving the purchased goods. As such, the customer should inspect the products immediately upon their receipt. Globe Medical (Australia) reserves the right to assess the condition of the returned goods prior to issuing an exchange or refund.

6. Globe Medical (Australia)'s Review
If, upon return, an item is considered by Globe Medical (Australia) to be faulty, not fit for purpose, significantly different to those shown or described in the Travel Shop, or unsafe, the customer will be issued a full refund on the product and all reasonable postage costs (as determined by Globe Medical (Australia)) incurred in returning the product.

7. Your refund
All authorised refunds will be issued in accordance with the original payment method and within 48 hours of their return to Globe Medical (Australia).